Frequently Asked Questions

We provide care coordination, case management, insurance navigation, and caregiver support. Our team helps families make sense of healthcare, connect with trusted providers, and create plans that bring peace of mind.

We offer flexible packages based on your needs. Most families begin with a comprehensive Needs Assessment, which provides a clear plan for next steps. Ongoing support can be tailored to your situation. Contact us for details.

No. IHAS Cares is not a medical provider. Instead, we work alongside your doctors and healthcare team to ensure you understand your options, coordinate services, and have the support you need.

We serve families across the entire United States through virtual support, including phone and video consultations. In-person services may be available if needed, depending on the situation. We do not currently serve clients internationally.

If you're facing a crisis — like a hospital discharge or sudden change in care needs — we can step in right away. Our case managers know how to get urgent help and advocate for you when time matters most.

We are independent, family-focused, and client-first. That means we don't work for insurance companies or hospitals — we work for you. Our goal is to reduce stress, save time, and ensure your loved one receives the right care at the right time.

Yes. Our case managers can help you understand coverage, answer billing questions, and connect you with resources. While we don't provide legal or financial advice, we'll guide you toward the right next steps.

Absolutely. Whether you're planning ahead or already supporting a loved one in a long-term care setting, we'll help you navigate options, monitor quality, and provide ongoing support.

The first step is scheduling a Needs Assessment. This session gives you a clear picture of what's needed and a plan you can act on right away — with or without continued support from our team.

You'll be paired with a dedicated case manager or social worker who will get to know your family. This person will be your go-to resource throughout the process.

Yes. We coordinate directly with your healthcare team, making sure everyone is on the same page and your care plan is followed through.

Yes. We often work with families who live far from the person they're caring for. We can provide local referrals, coordinate services, and even conduct check-ins when you can't be there in person.

No. While many of our clients are seniors, we also support families navigating care for children, young adults, or middle-aged loved ones with complex health needs.

We complement, not replace, existing support. Our role is to advocate solely for you and your family — filling gaps, providing personalized attention, and ensuring nothing gets missed.

Reach out to us — we'd love to hear from you and provide the information.